Shipping Policy

This Shipping Policy outlines the official processing standards, delivery timelines, tariff regulations and global shipping rules for all orders placed on our website. The purpose of this policy is to provide clear, transparent and standardized shipping guidelines for all customers, ensuring every order is processed, dispatched and delivered in a standardized and orderly manner. All shipping service terms apply to all product orders and global user groups of the website. By completing payment and placing an order on our platform, all customers fully understand and agree to the shipping rules specified in this policy.

1. Order Processing & Dispatch Time

All successfully paid orders will enter the official processing queue immediately after system confirmation. We maintain an efficient and standardized warehouse operation process to sort, inspect, package and process customer orders in an orderly manner. All confirmed orders will be arranged for shipment within the standard processing cycle to ensure timely order delivery. Every product will be strictly inspected before shipment to ensure complete packaging and intact product quality before delivery.
Our operation team arranges order processing in accordance with the order of payment time, ensuring fair and standardized processing of each order. During peak shopping periods or seasonal promotion cycles, individual orders may encounter slight processing delays due to order volume surge, and we will complete the processing and shipment of delayed orders as soon as possible.

2. Global Delivery Time Frame

We provide stable and reliable global cross-border delivery services for customers worldwide. After the order is successfully dispatched, the goods will be delivered through formal cross-border logistics channels. The overall delivery cycle is stable and predictable, which can meet the daily shopping and use needs of global customers. The specific delivery time may be slightly affected by regional transportation conditions, local customs clearance efficiency and objective environmental factors, and will be completed within the standard logistics cycle in most cases.
During major local holidays, regional logistics adjustments or special objective circumstances, the logistics cycle may have a small range of fluctuations. We will keep track of the latest logistics dynamics of all orders and ensure that customers can receive the purchased products in a timely manner.

3. Tariff & Cross-Border Fee Rules

In order to bring customers a worry-free cross-border shopping experience, we undertake all tariffs and other additional cross-border logistics expenses incurred during the transportation process. Customers do not need to bear any extra fees except the product price displayed on the website. All cross-border related charges are fully covered by our platform, realizing a transparent and zero-extra-cost shopping experience for users.
We have standardized cross-border logistics settlement and tariff processing procedures. All procedures involved in cross-border transportation and customs clearance will be uniformly handled by our official cooperative logistics team, and customers do not need to participate in any customs clearance procedures and fee payment links.

4. Order Logistics Tracking

After the order is shipped successfully, customers can check the real-time logistics status and transportation progress of the order through the official query channel. We will synchronize logistics information in a timely manner to ensure that users can grasp the latest dynamics of the goods at any time. If the logistics status is abnormal, stagnant or delayed for a long time, customers can feedback through the official customer service channel, and our team will assist in checking and solving logistics problems in a timely manner.

5. Delivery & Receipt Instructions

Customers need to fill in accurate and complete delivery address information, including detailed receiving address, valid contact information and correct postal code, when placing orders, so as to avoid delivery failure, goods loss or logistics delay caused by incorrect address information. We will deliver the goods strictly in accordance with the receiving information submitted by customer orders.
After the goods arrive at the destination, customers are required to check the outer packaging and product status in time during receipt. If the outer packaging is severely damaged or the goods are abnormal, you can keep relevant vouchers and contact our customer service team in a timely manner to follow up and solve the problem.

6. Abnormal Logistics Processing Rules

For abnormal situations that may occur during logistics transportation, including goods loss, serious transportation delay, package damage and other non-human subjective problems, we will provide standardized after-sales processing solutions according to the actual logistics situation, fully protecting the legitimate shopping rights and interests of customers.
If the delivery cannot be completed normally due to the customer’s personal reasons such as incorrect address, unsuccessful contact and active abandonment of receipt, the relevant logistics consequences and losses shall be borne by the customer.

7. Consultation & Service Support

If you have any questions about order processing progress, logistics cycle, tariff rules, abnormal logistics problems and other shipping related matters, you can contact our professional customer service team through the Contact Us page on the website at any time. We will provide timely reply and professional logistics guidance to ensure every customer can shop smoothly.

8. Policy Update Regulations

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics service upgrades, platform operation adjustments and industry specification updates. All updated policy contents will be displayed on the website in the form of official announcements and take effect automatically. Customers’ continued use of the website’s shopping and shipping services after the policy update means that they accept the latest shipping policy terms.