Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users when browsing, shopping, and using all services on our official website. This policy aims to help every customer clearly understand our information processing rules and fully guarantee the security and privacy of personal data. All information collection and processing behaviors on this website follow the principles of voluntariness, necessity, safety and transparency, and we will never arbitrarily collect, disclose or misuse user personal information. By accessing and using our website services, users confirm that they fully understand and agree to the relevant provisions of this Privacy Policy.

1. Information We Collect

We only collect necessary personal information actively submitted by users during shopping and service use, and do not obtain any user private information through hidden means. The main information we collect includes basic order and service information required to complete shopping transactions and provide after-sales support.
When users register accounts, place orders, submit consultation information or apply for after-sales services on the website, we will collect the basic information filled in by users, including but not limited to user name, contact information, shipping address, payment related information and order record information. All collected information is only used to support normal website operation, complete order delivery, provide customer service reply and after-sales guarantee services, and will not be used for irrelevant purposes.

2. How We Use Your Information

All user personal information we collect is strictly limited to internal service use, focusing on optimizing user shopping experience and ensuring the smooth progress of transactions. Firstly, we will use your information to confirm order information, complete product delivery, arrange logistics distribution, and update order status in real time, so that you can accurately receive purchased products and check shopping records at any time.
Secondly, your information will be used for daily customer service work, including replying to your online consultation, solving order problems, handling return and refund applications, and following up after-sales service progress. In addition, we will use anonymized and summarized user data to analyze website operation status, optimize product display, adjust service processes, and improve overall shopping experience, so as to provide users with more in line with aesthetic and demand-oriented products and services.
We will never use user personal information for commercial spam promotion, illegal data trading or other improper purposes, and will not send irrelevant disturbing messages to users without user consent.

3. Information Storage and Protection

We attach great importance to user personal information security and have established a complete information security protection system. All user personal data collected through the website will be stored in a secure encrypted server environment, with strict access authority management. Only authorized internal service and operation personnel can contact user information, and all personnel have signed strict confidentiality agreements to ensure that user information will not be leaked, tampered with or lost.
We will retain user personal information only within the time required for service completion and legal compliance. After the order is fully completed and the after-sales service guarantee period ends, we will regularly clean up and encrypt invalid user information to avoid long-term idle storage of private data. For the information that needs to be retained for service traceability, we will continue to maintain encrypted protection to ensure data security.

4. Information Sharing Rules

We strictly abide by the principle of user information confidentiality, and will never sell, rent, trade or publicly disclose user personal information to any third-party commercial institutions and individuals without the explicit consent of users.
In order to ensure the normal completion of order delivery and logistics services, we will only transmit the necessary recipient information to the cooperative logistics and distribution service providers, so as to complete product transportation and delivery work. All cooperative service providers have signed confidentiality agreements with us, and they are only allowed to use user information for logistics distribution services, and are prohibited from using or disclosing user information for other purposes. We will strictly supervise the information management behavior of all cooperative institutions to fully protect user privacy security.

5. User Rights

All users have independent rights to their personal information. You have the right to check, modify and update your personal account information and order information on your personal account page at any time. If you need to inquire about the storage status of your personal information, or put forward correction, deletion and other demands for irrelevant or invalid information, you can contact us through the Contact Us page on the website.
We will respond to your information demand in a timely manner, verify your user identity, and complete information processing and adjustment for you on the premise of complying with website service rules and data security specifications. We fully respect every user’s right to privacy control, and always take the initiative to protect users’ independent control rights of personal data.

6. Policy Adjustment and Notification

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to website operation optimization and service upgrade needs. All adjusted policy contents will be displayed on the website page in the form of official announcements. Users can check the latest policy provisions through the website at any time. Your continued use of website browsing and shopping services after the policy update is deemed to be your recognition and acceptance of the latest Privacy Policy.