Customer Service Policy

This Customer Service Policy outlines the complete service standards, shopping rules, logistics terms, return and refund regulations, and customer support guidelines for all users shopping on our official website. Designed to create a transparent, secure, and pleasant shopping experience for every global customer, this policy applies to all orders, transactions, and service interactions on the site. By browsing and purchasing products on our website, all customers are deemed to fully understand and agree to the terms stated in this policy. We always adhere to customer-oriented service principles, standardize every service link, and fully protect the legitimate rights and interests of each consumer.

1. General Shopping & Transaction Rules

All transactions on our website adopt a unified and standardized currency settlement method. All product prices, settlement amounts, and service fees displayed on the site are denominated in USD, ensuring transparent, consistent, and unambiguous pricing for global customers. There are no hidden fees, unexpected surcharges, or additional service charges during the entire shopping process. All product prices are final and authentic, with long-term storewide discount mechanisms to ensure customers can enjoy high-cost-effective beauty products at affordable prices.
We strictly standardize the order processing mechanism. Once a customer completes the payment, our official system will automatically confirm the order and enter the processing queue. All order information, including product specifications, quantity, shipping address, and payment amount, will be accurately recorded in the system to ensure the authenticity and traceability of each transaction. Customers can check their order status and transaction records in the personal account background at any time.

2. Shipping & Delivery Service Policy

We provide 100% free global shipping services for all products across the entire site, with no minimum order requirement. Whether customers purchase a single product or multiple items, they can enjoy free international shipping privileges without paying any shipping fees. Different from traditional cross-border e-commerce platforms, our brand undertakes all international logistics costs, customs duties, import taxes, and any other additional expenses incurred during cross-border transportation. Customers do not need to bear any extra fees beyond the displayed product prices, realizing a true zero-additional-cost shopping experience.
In terms of order processing and delivery efficiency, we have a standardized and efficient warehouse operation process. All confirmed paid orders will be arranged for processing and shipment in a timely manner to ensure fast order delivery. After the order is shipped, we will provide stable and reliable global logistics distribution services. The overall logistics delivery cycle is stable and efficient, allowing global customers to receive their ordered beauty products in a timely manner. During the transportation process, we will track the logistics status in real time to ensure the safe and intact delivery of products.

3. Return & Refund Service Policy

To fully protect customer shopping rights and interests and reduce shopping risks, we implement a customer-friendly and generous after-sales return mechanism. We support long-term 60-day return service for all products sold on the website. Within the valid return period, if the customer is dissatisfied with the received products, or the products do not meet personal use expectations, or there are product quality problems, matching errors and other non-human damage situations, customers can initiate a legal and valid return application through official channels.
All return applications will be reviewed and processed by a professional after-sales service team. We adhere to a fair, rigorous and customer-friendly review standard to quickly respond to customer return demands. After the returned goods are received, inspected and confirmed to be compliant with the return regulations, we will complete the refund processing efficiently. The entire refund processing process is standardized and transparent, ensuring that customers can recover the payment in a timely manner. We strictly abide by the refund time standard to ensure every customer can get a satisfactory after-sales solution.

4. Customer Consultation & Support Service

We provide full-cycle and professional customer support services for all users. During the whole process of pre-purchase consultation, in-purchase order guidance, and after-purchase problem solving, customers can obtain professional and patient official services through dedicated channels. We have set up an independent and special customer service entry on the website, and all customer consultation, problem feedback, order inquiry, service suggestion and other demands can be submitted through the Contact Us page.
Our customer service team consists of professional and experienced service personnel, who are familiar with all product features, shopping processes, logistics rules and after-sales policies. We maintain a serious, rigorous and enthusiastic service attitude, respond to customer messages efficiently, accurately understand customer demands, and provide targeted, effective and thoughtful solutions for various problems encountered by customers in the shopping process. We respect every customer’s demand and feedback, and continuously optimize our service system based on user suggestions.

5. Service Commitment & Optimization Principles

We have always taken "customer satisfaction, transparent service, and guaranteed rights and interests" as the core service commitment. All our service links including transaction settlement, logistics distribution, after-sales processing and manual consultation are implemented in strict accordance with standardized procedures, abandoning arbitrary charging, perfunctory processing and irregular operation behaviors. We are committed to building a safe, stable, efficient and warm cross-border shopping service system for global beauty lovers.
While strictly implementing standardized service specifications, we also maintain flexible and humanized service processing methods. For special orders and personalized customer demands, we will conduct targeted communication and reasonable processing on the premise of complying with official policies, to maximize user shopping experience. At the same time, we will continuously optimize logistics efficiency, improve after-sales processing speed, upgrade customer service professional capabilities, and iterate service rules according to user feedback and industry standards, to provide more high-quality and reliable services for global customers in the long run.

6. Policy Update & Interpretation

We reserve the right to update and optimize this Customer Service Policy in real time according to business development, industry norms and market changes. All updated policy terms will be officially displayed on the website and take effect immediately after publication. Continued use of the website and continued shopping behavior of customers will be deemed as recognition and acceptance of the latest policy terms. All service disputes and rights and interest issues will be handled in accordance with the latest official policy standards published by us.